Richmond Leader

Starting from Wednesday, February 28, there will be changes to the working hours of the Finance Department's City Hall Finance Office located on the first floor. Every Wednesday, the office will close at noon. This schedule alteration will allow the staff to handle pending items more efficiently and work on the transition to RVAPay.

If you want to request a callback, please email us at mealstax@rva.gov. In the subject field, type "ESCALATED," and in the body of the email, provide a brief description of your issue. This will help us prioritize your request for completion. One of our team members will contact you on the first Wednesday following your request between 1:00 pm and 5:00 pm. If you have a preferred day and time, please let us know.

Both the Southside Plaza location (4100 Hull Street) and the East District Initiative location (701 North 25th Street) remain open and available to taxpayers wanting to pay in person.

This information will be updated on the City's website, shared on social media, and communicated to neighborhoods via Nextdoor.

Release:

City of Richmond City Hall Finance Office to start modified operating schedule Wednesday, February 21, 2024

Richmond, VA – Beginning on Wednesday, February 28, the City of Richmond City Hall Finance Office will begin a modified operating schedule – closing at 12 noon each Wednesday.

Starting on February 28, 2024, the department will operate on a modified schedule through Wednesday, December 18, 2024. This modified schedule will help the department to address pending items, perform important work related to RVAPay, and focus on improving customer satisfaction. The modified hours will allow the staff to concentrate on addressing tax issues, which will help ensure better communication and timely and accurate billing.

If you want to request a callback, please email us at mealstax@rva.gov. In the subject field, type "ESCALATED," and in the body of the email, provide a brief description of your issue. This will help us prioritize your request for completion. One of our team members will contact you on the first Wednesday following your request between 1:00 pm and 5:00 pm. If you have a preferred day and time, please let us know.

According to Finance Director Sheila White, the department's goal is to provide timely and correct bills to the public. Given the amount of work required, along with the migration to RVAPay, a modified schedule will allow the team to focus on service, address immediate issues, and do the necessary work to ensure RVAPay is up and running effectively and efficiently. The department recognizes that its work is essential for the community and asks for patience from the public.

Both the Southside Plaza location (4100 Hull Street) and the East District Initiative location (701 North 25th Street) remain open and available to taxpayers wanting to pay in person.

For more information and updates on the department's plans to improve customer service levels, please visit the following link:

Original source can be found here.